Practice Information

Nundah Doctors Surgery Wavell Heights is your local family medical practice conveniently located on Bilsen Road off Hamilton road, turn left if coming from Chermside and right if coming from Sandgate Road. Our clinic is accredited, which means we provide a high level of care as per the quality standards of an independent assessment body. With many years of experience, our male and female Doctors can assist you with all your health issues. Excellent skills and devotion to patient care and services ensure our doctors are second to none.

Our reception staff can assist you with all administrative queries, such as appointments and general practice queries. Reception staff are not permitted to discuss clinical information such as results. Our Practice Manager is available to discuss any feedback, concerns or suggestions you have.

Our nursing team are happy to assist you with medical queries where they can, and assist the doctors to provide you with the best possible medical attention.

GENERAL OPENING HOURS:

Monday – Friday 8:00 am – 5:00 pm
Evening and early morning appointments: per doctor availability. Please check online or contact reception directly: 07 3177 1040
Saturday morning: 8:00 am  – 12:00 noon
Sunday and Public Holidays: CLOSED

It is advisable to make an appointment, standard appointments are 15mins, if you require a long appointment please request an appointment of 30mins. However, we do our best to assist all walk-in patients within a reasonable time. Emergencies and booked appointments have priority over patients without an appointment.

Online appointment bookings available via HealthEngine.

Online bookings:

Generally, our regular appointment times are 15 minutes. If you have a number of health concerns please book a longer appointment to allow enough time for all issues to be discussed.

All routine procedure bookings are dependent on nurse and treatment room availability. Please book these appointments with our friendly reception staff.

Childhood Immunisations, all health checks, Aviation Medicals, pre-employment medicals, Health Care Plans and over 75 yr Health Assessments require appointment co-ordination with your doctor and nurses. Please contact our reception staff to book these types of visits.

New Patients: Please arrive 15 minutes before your appointment time to allow time for completion of documentation and transfer of information into our computer system. You will be asked to provide proof of identification ie driver’s licence and your current medicare card.

If you do not find a suitable appointment time online, please call the surgery as not all available appointments are published via Health Engine.

Fees:

We are predominantly a private billing practice (see fees page for details).

Aviation medicals available:

Dr Cotter and Dr Campbell are Designated Aviation Medical Examiners.

Parking:

Free off- street and on-street car parking available.

After Hour Service:

Our Practice together with the Home Doctor Service provides an after-hours emergency service to our patients.  Please ring the normal surgery number 07 3177 1040 and the answering machine will inform you how to contact the Doctor on-call or call 137425 directly for after-hours care.

Home Visits:

Available during surgery hours following triage by the patient’s regular doctor.

Arrival at the Clinic & Waiting Times:

Please present to the reception desk when you arrive at the clinic and after you have finished seeing your doctor.

We understand time is important to you, our reception team will try and advise all patients if there are longer than usual waiting times. Please advise us upon arriving if you are concerned about waiting times. If you have been waiting in the clinic for your appointment for longer than 30 minutes, please advise reception. Our doctors strive to reduce waiting times where possible.

Cancelling and Failing to attend Appointments

If you are unable to attend your appointment please contact the clinic as soon as possible.